What are the differences between Bill Pay on the old Digital Banking platform versus the new Digital Banking platform?

Date funds withdrawn from account

  • Old: Withdrawal date
  • New: Send on date

Estimated payment arrival date

  • Old: Delivery by
  • New: Delivery date

Funds withdrawn by

  • Old: 8:30 p.m. PST
  • New: 12:30 p.m. PST

Paper check processing time

  • Old: 5-7 business days
  • New: 3-7 business days

Electronic payment processing time

  • Old: 1-3 business days
  • New: 1-2 business days

Bill Pay cut-off time

  • Old: 8:00 p.m. PST
  • New: 5:00 a.m. and 12:00 p.m. PST

Contact Us

Contact us by phone

Main Phone Number

503-227-5571
1-800-452-0900

Monday–Friday: 7:30 a.m. to 6:00 p.m.
Saturday: 7:30 a.m. to 4:00 p.m.

See all contact information

Contact us by email

Please note that when you’re sending us an email, do not include personal information such as your account number or social security number.

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