What are the differences between Bill Pay on the old Digital Banking platform versus the new Digital Banking platform?
Date funds withdrawn from account
- Old: Withdrawal date
- New: Send on date
Estimated payment arrival date
- Old: Delivery by
- New: Delivery date
Funds withdrawn by
- Old: 8:30 p.m. PST
- New: 12:30 p.m. PST
Paper check processing time
- Old: 5-7 business days
- New: 3-7 business days
Electronic payment processing time
- Old: 1-3 business days
- New: 1-2 business days
Bill Pay cut-off time
- Old: 8:00 p.m. PST
- New: 5:00 a.m. and 12:00 p.m. PST
Contact Us
Contact us by phone
Main Phone Number
Monday–Friday: 7:30 a.m. to 6:00 p.m.
Saturday: 7:30 a.m. to 4:00 p.m.
Contact us by email
Please note that when you’re sending us an email, do not include personal information such as your account number or social security number.
English 
Español de México