Member Security &
Fraud Prevention Tips

Stay secure and bank with confidence

IMPORTANT: Unitus will never ask for sensitive information such as your password, PIN or 3-digit security code. If you receive a call, text, or email from someone claiming to represent Unitus requesting this information, please do not respond.

Common Scams to Be Aware Of

How to Report Fraud/Scams
Contact the Federal Trade Commission (FTC), which handles complaints about deceptive or unfair business practices. To learn more about common gift card scams, visit FTC.gov/giftcards. To file a complaint, visit https://ftccomplaintassistant.gov, call 1-877-FTC-HELP, or write to: Federal Trade Commission, CRC-240, Washington, D.C. 20580

If your complaint is against a company in a country other than the United States, or you want to find information on where to report in locations outside the United States, visit http://www.econsumer.gov.

If you believe you have fallen victim to or been exposed to a scam, contact us. For lost or stolen Unitus credit or debit cards, immediately call 503-423-8315 or 1-800-422-3132 and choose option # 2.

If you suspect other fraud with your Unitus accounts or relationship, call 503-227-5571 or 1-800-452-0900.

You may also visit our Contact Us page and submit an inquiry form, just select ‘Suspicious activity on my account’ from the drop-down. If you are contacting us via personal email, please have you email’s subject line read: ‘Suspicious activity on my account’. This will help our staff assist you.

Learn about common ways your ID can be stolen and how you can protect yourself

Start by watching this video about Identity Theft. It only takes a few minutes and includes the following helpful information:

  • How fraudsters obtain your private information
  • How to protect your phone, computer, and files
  • How to keep yourself secure online and offline
  • Checking your credit report is easy and free!

Safety First: Fraud Prevention Checklist

While nearly all merchants and organizations have anti-fraud security measures in place, recent high-exposure breach events at major companies have shown that it’s difficult to completely prevent fraud for even the most sophisticated defense systems.

That said, as a savvy individual, there are things you can do to both reduce your risk of experiencing fraud and minimize any potential fraud loss.

Follow this fraud prevention checklist of things you can do today to remain safe on an everyday basis:

  • Log into uOnline and update the contact information connected to your Unitus account. Make sure your phone, email, and street address are all up to date so we can contact you quickly in case of any suspicious activity from fraudsters. Early detection is the most effective way to limit or eliminate loss. If you suspect you are a victim of identity theft, learn more about what rights you have.
  • Enroll in Fraud Text Alerts. Once you do, we can notify you instantly via SMS text of any suspicious activity on your account. Again, early detection is crucial.
  • Download the Unitus Card Guard mobile app. The app allows you to turn off or turn on your card instantly to ensure only you can access your card. It lets you set spending alerts and receive instant notifications of account activity to make sure you are in complete control of your card.

If your Unitus card is ever at risk of being compromised due to a security breach at a merchant, such as Target or Home Depot, rest assured we will act swiftly.

We will contact you to inform you of the merchant breach. We will then walk you through the process of canceling your card and issuing you a new one to protect your data and your finances.

When you feel secure and confident, you’re more able to serve your family, your community, and yourself. We’re here to help.

Unitus employs state of the art systems to protect your financial information. Here are a few of the fraud prevention tools working to keep you safe.

Falcon Fraud Protection

Every Unitus credit or debit card comes with Falcon Fraud protection, notifying us immediately of suspicious activity to your account.

Fraud Text Alerts

Sign up for Fraud Text Alerts! It’s easy, fast, and helps you stay in control in case of fraud.

Cybersecurity

Firewalls, encrypted transmissions, and constantly improving anti-virus technology all work together to keep your account information safe.

Other Ways to Protect Yourself

Staying Safe In The Cloud

The cloud is becoming more and more ubiquitous in our everyday lives – you might have your calendar in the cloud, plenty of personal information in the cloud, nearly your whole life in the cloud!

Watch this 4-minute video to find out how to keep yourself safe when using the cloud.

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