Samsung Pay

Popular Questions

No.  You cannot directly import cards which have been enrolled in Samsung Pay.  Adding a card to Samsung Pay on your Samsung phone doesn’t automatically add the card to your Gear smartwatch.  Conversely, adding a card to your smartwatch doesn’t automatically add the card to your phone.  However, the same card can be added separately to both your Samsung phone and the Gear smartwatch.  Or, you can add a card to your smartwatch and not add it to your phone.

Please call Unitus Community Credit Union at 1.800.452.0900, opt. 1, Monday – Friday 7:30 AM – 5:30 PM and indicate that you use your card(s) with Samsung Pay.  We will disable your card for use with Samsung Pay.  Please call 1.888.241.7054 opt. 3 after hours.  We also recommend that you report your lost smartwatch through the Samsung Gear app on your phone.

Samsung Pay will work with most Unitus consumer and small business Visa® credit cards and debit cards.

The Samsung Pay app controls the Samsung Pay service on the phone, which includes which cards are added, transactional history, etc.  The Samsung Gear app is a separate app on the phone that enables members to manage their Gear smartwatch.  It controls the Samsung Pay service on the Gear smartwatch, which also includes what cards are added, transactional history, etc.

If the purchase was made using your Samsung phone, you can view your transaction history in the Samsung Pay app.  If the purchase was made using your Gear smartwatch, you can view your transaction history in the Samsung Gear app.  Additionally, digital wallet transactions made with your Unitus Visa credit or debit cards will appear on your Unitus account history screen (online and mobile) and account statement.

Samsung Pay is automatically installed through a software update for eligible devices.  Please visit Samsung Pay for installation support.

If you make a Samsung Pay purchase with your card, the merchant may request authorization for an initial amount and send us the actual transaction amount later for payment.  The initial authorized amount appears in your Samsung Pay transaction history, but the actual transaction amount is deducted from your account.

This happens frequently in places where:

  • You can add a tip (restaurants, salons)
  • There can be a significant difference between the amount that’s authorized initially and the actual transaction amount (hotels, car rental agencies)

For most card purchases, we receive the payment request, including the actual transaction amount, within 3 business days of the transaction.

Keep track of your transactions and ensure you have sufficient funds in your accounts to cover the final payment.

Your Unitus Community Credit Union debit and credit cards are provided with the built-in security of Unitus Community Credit Union’s fraud monitoring and Visa’s Zero Liability Policy protection.  If your card or its number is ever lost or stolen, you’re not responsible for unauthorized transactions when you report them promptly.

To dispute a debit card or credit card transaction, please call Unitus at 1.800.452.0900, opt. 1, Monday – Friday 7:25 AM – 6:05 PM or Saturday 7:30 AM – 4:00 PM.

Please see the Samsung Pay support page for more information on device compatibility and merchant terminal limitations.

©2016 Samsung Electronics America, Inc. Samsung, Samsung Pay, Samsung Galaxy, Samsung Knox, Samsung Gear, Galaxy S and Gear S (and other device names) are trademarks or registered trademarks of Samsung Electronics Co., Ltd. Use only in accordance with law. Other company and product names mentioned may be trademarks of their respective owners. Screen images are simulated; actual appearance may vary. Contact your bank or financial institution to verify that it is a Samsung Pay participant. Samsung Pay is available on select Samsung devices.

Yes, you can use up to 10 cards with Samsung Pay.  You can easily switch between cards whenever you make a purchase.

Samsung Pay allows you to use the Galaxy S6, S6 active, S6 edge, S6 edge+ and Note 5 to make in-store mobile payments through the use of proprietary built-in technology.  It spans beyond locations where merchants accept tap and pay because the technology works on new card readers as well as most of those that have been in place for years.  Please visit Samsung Pay for the most current features and benefits.

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1.800.452.0900

M-F 7:30a to 6:00p, Sat 7:30a to 4:00p

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