What if I lose my mobile device?

  1. Report the loss to your mobile network operator who will block the phone and stop it from functioning.
  2. As long as your password remains secure, then it will protect you from fraudulent use of the Unitus Card Guard app.
  3. In addition, SMS notifications are a one-way communication to the mobile user and will not contain personally identifiable information.
  4. In most cases, you will keep your current mobile number when you receive your new mobile device. Once received, you can download a new application again and use your existing credentials to access your mobile account as part of the authentication process.

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