I made a payment but I have additional questions related to the payment.
If you have questions related to the specific payment that you made, please contact the Loan Services department at 503-423-8399 between 8:00 a.m.-4:30 p.m. PST.
Contact us by phone
Main Phone Number
Monday–Friday: 7:30 a.m. to 6:00 p.m.
Saturday: 7:30 a.m. to 4:00 p.m.
Contact us by email
Please note that when you’re sending us an email, do not include personal information such as your account number or social security number.