uNews 131 - June 2017


In This Issue

Helpful Read from HR

Your employee referrals make Unitus a better place!

Putting the “IT” in Unitus

IT Operations Team to the rescue!

Unitus Hobbies and Interests 

Rock on

This Month in 1937

June 1937

The Alliance Grows Strong at the Sales & Service Rally

 

Cathy’s World

To go or not to go…

What’s Happening

Babies!
Travel!
WOW!

Employee Focus

New Employees

Blaine Bartholomew, AVP of Member Experience
Harry “Ben” Rubenstein, Collections Specialist
Nikolas Buys, Teller, Mall 205 Branch
Rose Halford, Strategic Implementation Manager
Syd Bernal, MSR 2, Contact Center
Veena Apte, Accounts Payable Specialist

Anniversaries

Patience Bogart – 5 years
Michele Sumpter – 5 years

Helpful Read from HR

Your employee referrals make Unitus a better place!

By: Kimberly Howland

 

Did you know that around 30% of positions filled at Unitus are internal transfers? That’s 12 of you so far this year – Congratulations!

In addition, around 30% of external hires are a result of employee referrals. As of this publication, we’ve had 9 employee referrals in 2017 that resulted in awesome new hires. Great job!

But, what if we could beef up those referral numbers? I think we can! And it’s not just about the numbers; Employee referrals are important to us because we truly trust your judgement. If you know someone who would be a great fit, please reach out to them, let them know about some of our open positions, and encourage them to apply. We’d love to meet them!

As you take a look at our open positions, consider your friends, family, neighbors, and even some amazing past coworkers you’ve had who meet the following criteria:

  • They meet or exceed the minimum qualifications for the position and it’s right up their alley.
  • They match the Unitus culture and would be very happy working here.
  • They are dependable, as well as looking for stability and a place to grow a career.
  • They naturally have Legendary Member Service skills!

Be sure to have external applicants put your name down as the referral source. If you have questions about a position before you make a referral, please don’t hesitate to call Martha or Rachel in Human Resources.

 

Management Level

 

Loan Operations Manager
Supports loan processing and servicing in the consumer, home equity, and member business lending programs, including loan-level accounting, reporting and portfolio administration.

AVP, Credit Administration
A senior-level manager responsible for managing credit risk governance practices employed through loan policy, guidelines, product terms, risk-based pricing, risk evaluation, and problem loan work out activities.

Operations Support Manager
Responsible for ensuring Unitus complies with laws and regulations, processes transactions timely and accurately, and supports Credit Union policies and procedures. Provides leadership, direction, guidance, and coaching to Operations Support Specialists.

 

Branch Services

 

Teller (Clackamas)
Contributes to an outstanding member branch experience by making the member feel valued, resolving member inquiries or needs, and proactively seeking to understand the individual needs of each member.

Member Advocate (Tanasbourne, Beaverton, N. Williams, Mall 205, and Multnomah Village)
Assist new and existing members to open new accounts, apply for loan products, and consider other lines of business including mortgage lending and investment advisors.

 

Centralized Departments

 

Mortgage Relationship Officers (base + commission)
Generate funded mortgage loan applications and promote Unitus to the local housing industry (community development, real estate agents, title companies, etc.) and current members.

Credit Services Specialist
Handles post origination servicing activities such as loan/rate modifications, billing inquiries, skip payments, loan payment set up, supplemental insurance requests and other loan inquiries. Responds to loan inquiries from internal departments and related vendors. Reviews and processes monetary transactions such as payments and disbursements.

Member Service Representative 2
Provide world class member service to internal and external members. Assist with and resolve basic, intermediate and some complex issues and/or transactions, primarily by phone, in timely fashion with quality, acting as occasional support to colleagues by assisting with e-commerce, and/or in branch, as appropriate.

Loan Processor (Temporary)
Perform all activities with members primarily by telephone to process non-equity consumer loan applications, including screening for compliance, verifying terms, conditions and rates, verifying documentation provided meets loan conditions (if applicable) and preparing accurate loan documentation, funding and boarding the loan.

 

Hey, wait a second!

 

Are you interested in one of these positions? Remember: There are no requirements around how long you must work at Unitus or are in a position before you are eligible to transfer. If there is a position you think is right for you, please throw your hat in the ring by filling out an Internal Application found on uNet (Public Pages > Human Resources > Recruitment Forms tab).

Good luck to all internal applicants and thank you in advance for sending in your excellent external referrals!

 

 

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Putting the “IT” in Unitus

IT Operations Team to the rescue!

By: Tamara Cohen

 

Episys has been successfully migrated to new servers. IT Operations has observed a roughly 72% reduction in the amount of time required for Goodnight processing, going from an average of about 9 hours down to 2.5 hours. You should be seeing equivalent performance improvements across all Episys functions such as reporting, ACH processing and basic teller transactions. (I’m sure we’re all delighted to see nightly processes finishing well before beginning of work the next day.)

Part of the project included moving from tape-based backups to cloud-based backups for Episys. (IT Operations is planning to examine the possibility of eliminating all tape-based backups later this year, which would save Unitus money and make retrieval of data easier, when necessary.)

DDS was also recently upgraded to the latest version and moved to a new server, resulting in great improvements in response time and stability.

Thanks always to the IT Operations team for all their hard work keeping us running and secure.

 

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Unitus Hobbies and Interests

Rock on

By: Arlo Harvey

 

uNews 131 - June 2017

Meyaka Taylor’s love for fashion is an addiction to say the least. In her free time the MLC Underwriter sells jewelry for a company called Chloe and Isabel – a luxury fashion and lifestyle brand out of NYC that provides opportunities for women to engage their entrepreneurial spirit. “This opportunity has allowed me to meet a lot of great people and to also give back to the community. Last year I was able to donate one of my pieces for auction to one of our volunteer partners Share Vancouver. This event overall was a great success and I am thankful to have been a part of it!”

If you are interested, contact Meyaka to learn more!

 

uNews 131 - June 2017

 

 

 

 

 

While he is not currently playing live gigs, Joseph Dorger, Helpdesk Specialist, is an active musician who is currently helping his friend record an album. Joe describes the music as Progressive rock, and they are hoping to have everything finished in December, so look for the “The Black Flash” in late 2017-early 2018!

 

 

 

 

 

 

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This Month in 1937

By: Tamara Cohen

 

On July 24, 1937, seven employees of Pacific Telephone and Telegraph pooled deposits to help each other, creating an institution that would become Unitus Community Credit Union. What happened the month before that?

 

June 1

Actor Morgan Freeman is born in Memphis, Tennessee.
Oldsmobile announces the first automatic transmission available to the public.

June 4

Funimaro Konoe becomes Prime Minister of Japan.

Sylvan Goldman introduces a new invention at his Humpty Dumpty supermarket in Oklahoma City – the shopping cart!

June 11

The Marx Brothers release their hit comedy film “A Day At The Races.”

June 12

Mujaddid Ahmed Ijaz is born in Lahore, British India. The Pakistani-born experimental physicist would help to discover new isotopes which enable significant developments in the treatment of cancer with his colleagues at Oak Ridge National Laboratories.

June 22

Joe Louis knocks out James J Braddock in the eighth round at Comiskey Park in Chicago to win the heavyweight boxing title.

 

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The Alliance Grows Strong at the Sales & Service Rally

By: Special Guest Writers Trish Robison & Char Sears

 

A long time ago in branch far, far away…

uNews 131 - June 2017

 

It was a time of renewed commitment. Jedis from all over the Branch Network, Operations, and Contact Center banded together in their sixth Sales & Service Rally. They trained against the evil forces out to deter us from living our Shared Values: Working Well Together, Waking with the Member, Committing to Excellence and Creating our Future of Legendary Service!

During the June 10th battle, Jedis teamed up to sharpen their skills. They prepared to bring back with them a force so strong our members would surely be impressed.

 

uNews 131 - June 2017

Each station pushed the Jedis to find the force within. The “Wookie Walk” required Jedis to Work Well Together and use their heads, literally, to knock down water bottles. This was accomplished by using a stocking and tennis ball attached to their head. The “Let the Force Guide You” station challenged teams to use one marker, all holding onto their own attached string, to create a picture of Yoda while remembering to also Create the Future with our members. Then over at the “Go the Distance” area, Jedis used tape measures to guide balls into a cup, surely helping them Commit to Excellence. At the “Concentration” station, the force was in full effect as Jedis practiced Walking with the Member in a classic training game of “Concentration.”

 

 

Many familiar rebels were present to guide the young Jedis: Princess Leia, Chewbacca, Han Solo, Yoda, and Rey. However, there were also many Storm Troopers present, trying to spy on the rebels’ progress in the training academy. Darth Vader himself even made an appearance but was struck down by Luke Skywalker and Obi Wan Kenobi!

In the end, Jedis from all corners of the Unitus Galaxy formed a bond with the mission in mind to continue providing Legendary Service. They ended their time at the academy ready to live out the Shared Values with our members, and ready for the next chapter to begin…

 

uNews 131 - June 2017

 

 

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Cathy’s World

By: Cathy Jones

 

To go or not to go…

Hello friends! I thought I’d share this story with you and see what you think about it. Maybe it’ll resonate with you. Maybe not. Maybe you’ll never want to introduce me to your kids after reading it, hahaha. So here goes: one of my numerous nephews recently called to tell me about his upcoming high school graduation. We got to talking and he confided that he can’t afford college (especially not the loans) but felt like he’d be a failure if he didn’t go. A failure! But truth be told, he doesn’t want to go. He doesn’t have any driving ambition to “be something.” He just wants a job so he can get on with it. He’s the youngest of seven children, and they’ve been dirt poor all of their lives. I can’t blame him, or his siblings, for just wanting out. So this is what I told him:

“The most important people in my life are the tellers at the credit union, the guy who pumps my gas, the grocery checkers and baggers, my hair stylist, the mail carrier, the barista down the street, the book store clerk, the library staff, the salesman at Home Depot, the cook at Chipotle, the bus driver, the guy that changes my oil. Those are important jobs and they don’t require a college degree. Where would we be without them?!”

I know we should encourage kids to go to college, but on the other hand, some of them just aren’t cut out for it. It might be that they don’t know what they want to do or don’t care as long as they have a little money in their pocket. I have quite a few other nieces and nephews who don’t have college degrees but are very happy and successful working as a health food store manager, a head custodian with a school district, a masseuse, a realtor, a fishing guide. And I’m married to a musician who’s never seen the inside of a college! I have a friend who loves to sail and didn’t want a “profession” because he’d feel obligated to stick with it after spending that much time and money getting an education. All he wanted to do was raise the mains’l and head out. And why not?

 

uNews 131 - June 2017

 

I’m not against higher education, especially if we’re talking about dentists, doctors, engineers, programmers, etc. or someone who has a career passion that requires it. I’m just saying that I don’t think it’s for everyone, and in my book that’s OK. So what do you think? Seriously. Shoot me an email – I’d love to hear your thoughts.

Later gator….

 

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What’s Happening?

Babies!

 

uNews 131 - June 2017

Amy Olson, Mortgage Lending Manager

Amy has a new grand daughter! Emersyn Rose Olson, Amy’s second grandchild, bloomed on April 9, weighing 6 lb, 11 oz, and 20.5” long. Just a sweet, little thing! Welcome Emmie!

 

uNews 131 - June 2017
Nic Eppelein, Senior Residential Loan Processor, Mortgage Lending

Nic is the proud new father of Knox, an adorable baby boy! Knox was born on April 9th weighing in at 7 lbs, and 20” long. Love the elephant theme, Nic, and there’s nothing cuter than a watch-dog with his little human! Congratulations!

 

Travel!

 

uNews 131 - June 2017

Amy Olson, Mortgage Lending Manager

Amy and her family (1 child, 1 teen, and 8 adults who look like they’re having more fun than the kids!) visited the Happiest Place on Earth in April – Disneyland!

 

uNews 131 - June 2017
Brad Goodenough, Senior Mortgage Relationship Officer

In Brad’s own words:
In April of this year my wife Jackie and I were fortunate enough to spend two weeks travelling Europe. We spent time in Dublin, London, Paris, and Amsterdam (see photo). Each place was just as fantastic as the next and we thoroughly enjoyed meeting people and having great discussions on many different topics. We hit the major tourist spots such as the Guinness Brewery, London Eye, Big Ben, Westminster Abby, Eiffel Tower (see photo), Arc De Triumph, Louvre, and many many more. We walked an average of 12 miles a day and I am pretty sure it wasn’t enough to burn off all of the fantastic food and drink!

 

uNews 131 - June 2017

Brian Alfano, VP of Member Services

Brian and his girls went to Disneyland last month and had a great visit with Chewy and a fun ride at Splash Mountain – check out the expressions on their faces! (Gee, thanks Dad…)

 

uNews 131 - June 2017
Meyaka Taylor, Loan Officer

Meyaka and her boy friend had a fabulous time vacationing on the Isla Mujares just off the east coast of Mexico last month. It’s a tiny island, so folks there use golf carts to get around, which makes the drive-through Corona bars very popular! The clear blue water is full of colorful, tropical fish and the sunsets were amazing. They finished up the vacation in Florida, where they joined Meyaka’s aunt and uncle in the Keys. Sounds like a great trip!

 

uNews 131 - June 2017
Michelle Hartley, Mortgage Operations Team Leader

Michelle, along with her husband, daughter and daughter’s boyfriend traveled to Ireland and London, then met up with family in Israel to commemorate the one year anniversary of her father-in-law’s passing. While in Ireland, she visited the Cliffs of Moher (see photo) and the Rock of Cashel, which happened to be experiencing its first snow in seven years! In Israel she and her family visited the Western Wall (see photo).

 

uNews 131 - June 2017
Predrag Radeta, Senior Mortgage Processor

Predrag and his family visited Aulani Disney Resort last month on the island of O’ahu, Hawaii!

 

uNews 131 - June 2017

Melissa Fero, Senior Residential Loan Processor

Last month Melissa and her wife, Crystal, spent two weeks in France! Oh sure – they made a quick trip to Paris, but weren’t nearly as impressed with it as they were with the small village of Venasque, where they spent their first week. Imagine – a whole week absorbing daily life in a French village….

They also visited Marseille, Versailles (see photo of palace), Dejon, Reims (see photo of cathedral), Normandy (on d-day!), and Epernay (see photo of Moet & Chandon headquarters).

A favorite memory is the private wine tour at Chateauneauf Du Pape where they tasted some of the best wine in the world, and visited the wine maker’s private stash with wines dating back to the 1940s!

 

WOW!

 

uNews 131 - June 2017

Unitus Website Redesign Team Celebrates Launch!

Don’t let the smooth launch fool you: our website redesign was a huge project for our interdepartmental team! To celebrate the launch of our redesigned website, the team took to Andina to enjoy well-earned upscale Peruvian fare in the Pearl District. Key members of several Unitus departments Worked Well Together to Create the Future of an intuitive, mobile-responsive Unitus website, including Brian Alfano (Member Services), Laurie Kresl, Lori Fink, Ryan Jones, Bill Caddell (Marketing & Brand Development), Harlan Hoult (IT), and Shannon Berglund (Risk Advisory). The team offers special thanks and acknowledgement to Kat Cooney, Corporate Project Manager in IT, who was unable to attend the lunch but was instrumental in the successful launch of the site.

 

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