Welcome to Unitus Support. How Can We Help?

Business Services

Learn more about our business accounts, loans and services.

Checking and Savings

FAQs related to our checking and savings accounts.

Credit Cards

Learn how to redeem your Platinum Rewards points.

Digital Wallet

Digital Wallet facilitates secure digital payments making it so simple to pay online, on your phone, and in-store.

Fraud and Security

See fraud alerts and report a lost or stolen card.

Loans

FAQs related to our home, auto, bicycle, and more.

Online Banking

Get help with accessing and using uOnline and our mobile banking tools.

Popular Questions

Our routing number is 323075699.

If you discover an unauthorized transaction on your account or if your card is lost or stolen, immediately contact Unitus by calling 503.227.5571 or 1.800.452.0900.

After business hours you can call 503.423.8315 or 1.800.422.3132 and choose option # 2.

 

When you receive a replacement Unitus Visa card, you may need to update your Digital Wallet with your new card information.

Please call us immediately at 1.800.452.0900, opt. 1, during regular business hours Monday – Friday 7:25 AM – 6:05 PM or Saturday 7:30 AM – 4:00 PM. (You may also use our automated system to block your card by pressing opt. 5).  We will close your card so that no more purchases can be made.

Contactless payments are transactions that use chip-based technology and require no physical connection between the payment device (a card or mobile device) and the physical merchant terminal.

Yes, you do not need to pay to use the technology; however, like all transactions, merchants may still charge a credit card processing fee.

Simply put the Unitus ACH routing number and your ACH formatted account number on the authorization form provided to you by your employer or check issuer.

Get more information about direct deposit

Contacted by a merchant, or paid during a time that a major retailer announced a security breach?  Peace of mind is a phone call away – you can always check with Unitus to find out which method you used to pay, digital or traditional.  Please call 1.800.452.0900, opt. 1, Monday through Friday from 7:30 AM – 5:30 PM.  Rest assured, when you pay using digital payments, your card info is not stored or transferred to the merchant so your Unitus card data is protected.  If you want to update your card or request a new device code, the process is simple – in fact, it’s easier than if you had paid the traditional way.  Just delete your card from your payment app.  Then, add the card back to the payment app as if you were doing it for the first time.  The digital code associated with your card has been deleted and a new one assigned.

Devices vary, but typically you just need to hold the phone up to the contactless pay device. Your phone will prompt you to unlock your phone (either with password, personal PIN, or biometric fingerprint).

No, it’s simply a convenient option for quick, easy and secure payments.  Use it at a number of merchants and for many in-app purchases.

Contact Us

Contact us by phone

Main Phone Number

503.227.5571
1.800.452.0900

M-F 7:30a to 6:00p, Sat 7:30a to 4:00p

See all contact information

Contact us by email

Please note that when you’re sending us an email, do not include personal information such as your account number or social security number.

Email Us

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