Welcome to Unitus Support. How Can We Help?

Business Services

Learn more about our business accounts, loans and services.

Checking and Savings

FAQs related to our checking and savings accounts.

Credit Cards

Learn how to redeem your Platinum Rewards points.

Digital Wallet

Digital Wallet facilitates secure digital payments making it so simple to pay online, on your phone, and in-store.

Fraud and Security

See fraud alerts and report a lost or stolen card.

Loans

FAQs related to our home, auto, bicycle, and more.

Online Banking

Get help with accessing and using uOnline and our mobile banking tools.

Popular Questions

Our routing number is 323075699.

If you discover an unauthorized transaction on your account or if your card is lost or stolen, immediately contact Unitus by calling 503.227.5571 or 1.800.452.0900.

After business hours you can call 503.423.8315 or 1.800.422.3132 and choose option # 2.

 

You can find the correctly formatted account number on the bottom of one of your Unitus checks. The first group of numbers on the left is the Unitus routing number. The next group of numbers is your account number.

direct_deposit_check_example

For direct deposit, you’ll need a 14-digit number. To convert your Unitus checking account number into a correctly formatted 14-digit number, add “1” to the beginning, then add zeros between the “1” and your account number, as needed, to reach 14 digits. Here is an example:

Example account number: 199240616
This account number is 9 digits long, so we’ll add 1 plus four zeros to the front of the number to reach 14 digits: 10000199240616

If you have questions, visit a branch or call our contact center at 503.227.5571 or 1.800.452.0900 to obtain the correctly formatted account number for direct deposit.

Simply put the Unitus ACH routing number and your ACH formatted account number on the authorization form provided to you by your employer or check issuer.

Get more information about direct deposit

When you receive a replacement Unitus Visa card, you may need to update your Digital Wallet with your new card information.

Please call us immediately at 1.800.452.0900, opt. 1, during regular business hours Monday – Friday 7:25 AM – 6:05 PM or Saturday 7:30 AM – 4:00 PM. (You may also use our automated system to block your card by pressing opt. 5).  We will close your card so that no more purchases can be made.

Yes, you do not need to pay to use the technology; however, like all transactions, merchants may still charge a credit card processing fee.

Contactless payments are transactions that use chip-based technology and require no physical connection between the payment device (a card or mobile device) and the physical merchant terminal.

Devices vary, but typically you just need to hold the phone up to the contactless pay device. Your phone will prompt you to unlock your phone (either with password, personal PIN, or biometric fingerprint).

There are many digital or mobile wallets to choose from.  When you’re comparing features, be sure to check which mobile device is required and which merchants accept the wallet.  Most allow you to use your Unitus Community Credit Union card as your default to easily make payments.

Contact Us

Contact us by phone

Main Phone Number

503.227.5571
1.800.452.0900

M-F 7:30a to 6:00p, Sat 7:30a to 4:00p

See all contact information

Contact us by email

Please note that when you’re sending us an email, do not include personal information such as your account number or social security number.

Email Us

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