uOnline Upgrade

Learn how Unitus is improving your online and mobile banking experience

We are excited to announce that our newly enhanced online and mobile banking platform is here! This new uOnline experience will provide much of the same functionality you have been accustomed to (bill pay, transfer funds, account alerts, mobile deposit, etc.) while introducing new features in a fresh, easy-to-use interface, and omni-channel experience.

uOnline "How To" Guides

Check out the guides below and learn about the exciting new enhancements this upgrade brings to help improve your mobile and online banking experience.

Step-by-step, these guides will show you exactly how to do things in our upgraded platform – like make a transfer, deposit a check remotely, or create a savings goal. Just follow along with the guide.

What's New

Online banking greatness is here!

Pay bills, make transfers, deposit checks all from the comfort of your home or business. Staying connected to your Unitus accounts is easier than ever anytime, anywhere! Plus, enhanced customization and personalized options will make your digital experience more familiar and convenient.

Create a personalized profile

You now have the ability to make your online banking experience as unique as…well, you. Upload a custom photo, add a nickname, choose a background theme, customize alerts, and more!

 

Customizing accounts

Customizing your individual accounts is a breeze. Change the name of your accounts to your choosing and select from a variety of unique colors to help keep your accounts organized.

 

You're in control

Get account activity notifications via text or email. Customize your
preferences however you like on any device. Stay in control of your accounts no matter where you are.

  • Access for iOS and Android: Access to your funds is just a fingerprint away. Log in to mobile banking with your fingerprint on both Apple® and Android devices. Face ID is also supported on later generation Apple devices.
  • Multiple Account Users: Grant access to additional users to view and manage your account yet maintain full control by setting their permissions.
  • Customization: Customize your mobile and desktop experience by choosing and organizing your favorite widgets, color-coding your accounts, personalizing your profile and background images and more.
  • A seamless experience: More and more members rely on their mobile device to manage their money. With this upgrade your desktop and mobile experience will blend seamlessly. Get the same experience every time!
  • See the big picture: Whether on desktop or mobile, view all of your Unitus accounts and loans on one screen. You can even add accounts you have from other financial institutions. It’s super easy and convenient.
  • Passwords made easy: No more calling in to reset your password. You will now have the ability to reset, update or retrieve your login information fast. Get back to life in no time.

New Mobile Banking App Now Available

Still haven’t downloaded the new mobile banking app yet? Now’s your chance! Don’t miss out on all the new features uOnline has to offer:

  • Enhanced security with fingerprint and Touch ID
  • Deposit checks anytime, anywhere with SnapCheck
  • Set custom account alerts and much more

Click on the store icon of your choice below to get the app:

App Store Badge

Google Play Badge

Online and mobile banking just keeps getting better!

This new upgrade is full of exciting new enhancements designed to improve your mobile and online banking experience.

Mobile and Online Parity – Most features and functionality offered online will also be available via mobile. This is a significant improvement.

Design – Enjoy a cleaner, more user-friendly, intuitive, and consistent interface, whether accessing via mobile or online.

Moving Money – Move money in just a few clicks between your accounts and other Unitus members. Easily set up transfers for accounts at other financial institutions. Quickly make loan payments from a Unitus account.

Enhanced Security – Fingerprint, Touch ID, or Face ID allow for a faster, more secure sign on. Plus, single-use passwords and the option to add a unique profile photo adds additional security and peace of mind to the online banking experience. Significantly more options for alerts (push, text, and email) compared to our current uOnline.

Set Budget and Savings Goals – Integrated budgeting and goal setting experience, that doesn’t require leaving uOnline.

Business Banking

The next bright idea for your business is here! We are thrilled to offer this new online banking experience for your small business. Business banking now offers all of the same great features and functionality that our Personal banking does.

Create your experience

New customized and personalized enhancements allow you to have much more control over the look, feel, and overall digital experience you have with Unitus.

 

Set custom alerts

Setting custom alerts is easy and there are many more alerts to choose from. Get notified of account activity in a variety of ways plus view alerts right from your dashboard.

 

Transfer funds

View, edit, and create new transfers all from the device of your choice; mobile, desktop or tablet. Send transfers internally to another member. It’s simple, quick, and convenient!

  • Customization for business accounts: Just like personal banking, customize your mobile and desktop experience, organize your favorite widgets, set profile and background images and much more.
  • Real-time account balance information: Know where your business stands at all times. Real-time account balances and history can help you manage your business better.
  • Transfer funds between Unitus accounts: Transferring money in and out of your business accounts just got a lot easier. Whether on desktop or mobile your funds are just a click or tap away.
  • Reminders: Get account activity notifications via push, text, or email. Customize yourpreferences however you like on any device. Stay in control of your accounts no matter where you are.

FAQs - A better online banking experience

1. I am a joint member on an account. Why do I have to register as a new user in uOnline?
Existing uOnline credentials are associated with the primary member’s tax identification number. For this reason, it is important that each person create, if necessary, and maintain their own personal username and password. Not sure what to do? Please visit our Upgrade Info tool to find out how to login post-upgrade. Need help getting registered? Visit our uOnline upgrade page via our website and scroll down to the uOnline Guides section. Click on the ‘Get Started’ tab and select the ‘Logging In for the First Time’ How-to guide.

2. Having trouble logging in to uOnline?

Not recognizing your credentials?

    • Try ‘Forgot Username’ to retrieve your existing username.
    • Try ‘Forgot Password’ to reset your password.

Have multiple user names today, and not sure which one to use in the future?

  • Use ‘Forgot Username’ to retrieve your existing username’

Don’t recognize your security questions?

  • Verify your username and password. Retrieve your username and/or reset your password, if necessary.

Temporary password not working?

  • Verify the password is correct and being entered in the password field.

Unable to receive your temporary password or notifications via text?

  • You must opt in to receive SMS text messages on your mobile device before you can receive texts from Unitus.
  • Visit our uOnline upgrade page via our website and scroll down to the uOnline Guides section. Click on the ‘Get Started’ tab and select the ‘Setting Up Notifications’ How-to guide or follow the directions below:
  1. Go to the Settings widget and click on the Contact tab to register your device.
  2. Click the pencil icon next to your desired Preferred Contact Phone number.
  3. Click the “I Would Like to Receive SMS Text Messages to This Number” box.
  4. You will then be prompted to receive a code via text for verification. Enter it into the Code field and click Confirm Code.
  5. Finally, click Save Changes to enable text notifications from Unitus.

3. I’m trying to register as a new user in uOnline and received the message ‘We are unable to locate your record based on the information you provided. Please try again.’ What do I do next?

This typically means the information you have entered does not match our records. Please give us a call or stop by a branch convenient to you to review your information and make any necessary updates.

4. I’m trying to register as a new user in uOnline and received the message ‘We are unable to register this user for online banking. Please try again. Call 800-452-0900 and select option 1, if you continue to receive this message.’ What do I do next?

It is possible that you are already registered for access with that account number. Please try logging in using your existing credentials. If you are unable to access your accounts, please try the Forgot Username and/or Forgot Password links. Still not able to get log in? Please give us a call or stop by a branch and we’ll happily help you.

5. How can I update my uOnline username and/or password?

You may update your username and/or password by visiting the Security tab within the Settings widget. There, you’ll be able to update your username and/or password as well as manage multi-factor authentication options.

 

View more uOnline Upgrade FAQs

 

Contact

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