What should I do if my Windows device is lost or stolen?

Whenever your device is unlocked, it could be used to make purchases with Microsoft Wallet.

If you lose your Microsoft Wallet-enabled Windows device, please call Unitus at 1.800.452.0900, opt. 1, Monday – Friday 7:30 AM – 5:30 PM to suspend/remove your Unitus Visa cards which had been added to the device.  Please call 1.888.241.7054 opt. 3 after hours.

Since Microsoft Wallet doesn’t store your plastic card details on your device, anyone who finds or steals your device won’t be able to access that information, even if it’s unlocked.

When you suspend or remove your cards in Microsoft Wallet, only your device-specific device account number is suspended or removed, and you can continue to use your plastic cards normally, as long as you didn’t deactivate them.

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