How do I return an item I bought using Microsoft Wallet in a store?

To return something you bought in-store with Microsoft Wallet you will need your store receipt, just like you would for any other purchase.  If the merchant asks you to swipe your card, you can credit the card you used to pay within the Microsoft Wallet app by selecting the same card and holding your device to the contactless payment terminal.

For some returns, you might have to provide the last 4 digits of your device account number. The device account number can be found by selecting the card in Microsoft Wallet and tapping the “i” icon to go to the about screen.

Depending on the return and refund policies of the store, it may take several days for the return transaction to appear on your Unitus Visa card statement.  We recommend keeping your receipt until the return posts to your account.

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