I’m trying to register as a new user in uOnline and received the message ‘We are unable to locate your record based on the information you provided. Please try again.’ What do I do next?
This typically means the information you have entered does not match our records. Please give us a call or stop by a branch convenient to you to review your information and make any necessary updates.
Contact us by phone
Main Phone Number
Monday–Friday: 7:30 a.m. to 6:00 p.m.
Saturday: 7:30 a.m. to 4:00 p.m.
Contact us by email
Please note that when you’re sending us an email, do not include personal information such as your account number or social security number.