Support Topics
uOnline Upgrade
Popular Questions
If you’d like to order checks, please contact us by phone, visit us in-person at a branch near you, or send us a secure message on your desktop or mobile device. Thank you for your patience and understanding while we work on a self-service option in uOnline.
Yes! You can still download and export transactions for use in other programs. We support the following file formats: Comma Separated Values (CSV), Open Financial Exchange (OFX), and Quicken WebConnect (QFX). You may retrieve your transactions by navigating to the Accounts widget and selecting a specific account. There you may search, and filter based on criteria important to you. Use the download icon located under the Search bar to activate the Export Transactions screen and select your desired Export Format.
That depends on your device. After our upgrade becomes available:
- Android users will need to delete our old app and download the new version of our uOnline banking app.
- Apple users will need to update their current uOnline banking app.
Not recognizing your credentials?
- Try ‘Forgot Username’ to retrieve your existing username.
- Try ‘Forgot Password’ to reset your password.
Have multiple user names today, and not sure which one to use in the future?
- Use ‘Forgot Username’ to retrieve your existing username’
Don’t recognize your security questions?
- Verify your username and password. Retrieve your username and/or reset your password, if necessary.
Temporary password not working?
- Verify the password is correct and being entered in the password field.
Unable to receive your temporary password or notifications via text?
- You must opt in to receive SMS text messages on your mobile device before you can receive texts from Unitus.
- Visit our uOnline upgrade page via our website and scroll down to the uOnline Guides section. Click on the ‘Get Started’ tab and select the ‘Setting Up Notifications’ How-To guide or follow the directions below:
- Go to the Settings widget and click on the Contact tab to register your device.
- Click the pencil icon next to your desired Preferred Contact Phone number.
- Click the “I Would Like to Receive SMS Text Messages to This Number” box.
- You will then be prompted to receive a code via text for verification. Enter it into the Code field and click Confirm Code.
- Finally, click Save Changes to enable text notifications from Unitus.
Any external institutions you have linked to your account within uOnline will remain the same. Scheduled transfers will continue as expected.
If you’re a current Bill Pay user, all information including payees, scheduled payments, and payment history will remain the same. We’ve ensured your existing information upgrades with you.
If you’re a joint member whom is required to register as a new user, bill pay information will remain associated with the primary member’s credentials. You may register as a new bill pay user in order to add payees and schedule payments.
Our core services and features you are familiar with like Bill Pay, transferring funds, account alerts, and Snapcheck will remain available. We believe these features will be simpler, more intuitive, and offer more value to the member. The overall look and feel of uOnline will change, feature parity between mobile and online functionality will greatly improve, the technology will be updated much more regularly to stay current with the latest trends, and there will be many other enhancements.
Unitus is dedicated to providing technology to help our members better manage their personal and business finances. We have listened to our members and we know we can provide an improved experience compared to what we offer today. To continue our commitment to offering enhanced technology and security to our members, it’s important that we upgrade to a system that can bring you a robust online banking experience to fit your needs.
You will continue to login into uOnline with your same User ID and Password, as you normally do through the Unitus website or mobile app. More specific communication will be provided at a later date.
The process for setting up fingerprint recognition may be different for individual devices but can often be found in the Settings menu under the Security or Lock Screen sections. If the device is capable of fingerprint recognition, there should be a fingerprint section available where users can save their fingerprints.
iOS Support:
Quick Login is supported on devices with iOS 7, 8, 9 and 10. Touch ID is supported on iOS devices that support Touch ID (iPhone 5s and newer, iPad 5th generation, iPad Pro, iPad Air 2, or iPad mini 3 and later).
Android Support:
Quick Login is supported on devices with Android v4.3 and above.
About Quick Login/Touch ID:
Quick Login allows users to login via a mobile device using a 4-digit PIN or a fingerprint (IOS only) instead of entering the users existing online banking password. Quick Login is only available via the native Alkami Android and IOS applications on devices that support Touch ID. Users that have activated PIN authentication are presented with a PIN screen in place of the password screen and always bypass step up authentication (security questions, etc.).
Users with fingerprint recognition (Touch ID) enabled on their device will be asked for a fingerprint instead of a PIN when they login. They may choose to bypass Touch ID authentication and still use their PIN by simply clicking the screen instead.
PIN authentication will be locked after 5 unsuccessful authentication attempts. This will delete the PIN from the device and the user can re-enroll by entering their regular online banking password and opting in again.
Currently, eStatements can only be delivered for the account number associated with your login. Although you may see additional linked accounts in your Dashboard and other areas within uOnline, you must create and use a login for any additional accounts you wish to retrieve eStatements for. Need help identifying which accounts are linked? Look for the ‘link’ icon in front of the account number in your list of accounts. We recognize this in inconvenient and are working on a better long-term solution for our members. We truly appreciate your patience and understanding in the interim.
Please contact us by phone at 503-227-5571, visit us in person at a branch, or give us your feedback using our online form.
We use multiple methods for authenticating your identity and protecting your accounts. If you would like to be authenticated with each login go to the Settings Widget and click on the Security tab. Click the toggle switch to ‘On’ for Two-Factor Authentication.
No. In fact, we encourage each member to use and/or create their own set of unique credentials. Existing primary member’s will use their current uOnline username and password. Joint members will need to register as a new user and create their own unique set of credentials. Login credentials are now tied to your tax identification number. If you share your login information, you may provide access to accounts you do not wish to share and may not see all accounts you have with Unitus.
Date funds withdrawn from account
- Old: Withdrawal date
- New: Send on date
Estimated payment arrival date
- Old: Delivery by
- New: Delivery date
Funds withdrawn by
- Old: 8:30 p.m. PST
- New: 12:30 p.m. PST
Paper check processing time
- Old: 5-7 business days
- New: 3-7 business days
Electronic payment processing time
- Old: 1-3 business days
- New: 1-2 business days
Bill Pay cut-off time
- Old: 8:00 p.m. PST
- New: 5:00 a.m. and 12:00 p.m. PST
If a payee had an incorrect address or the account number format did not match the bill pay provider’s formatting requirements, the payee could not convert. Please re-enter the payee information in the Bill Pay widget. Additionally, users that are joint on an account are required to register as a new user and as a result, do not have access to any previously existing bill pay information.
For best performance, we recommend you use one of the following supported browsers:
- Google Chrome: 2 most recent versions
- Mozilla Firefox: 2 most recent versions
- Apple Safari: 2 most recent versions
- Microsoft Edge: 2 most recent versions
- Internet Explorer: v11
- Chrome for Android: 2 most recent versions
- Mobile Safari for iOS: 2 most recent versions
Yes. Unitus is committed to evaluating, updating and improving our online banking accessibility. We welcome your feedback and if you have any questions or comments, please contact us by emailing accessibility@unitusccu.com so that we may assist you.
Existing uOnline credentials are associated with the primary member’s tax identification number. For this reason, it is important that each person create, if necessary, and maintain their own personal username and password. Not sure what to do? Please visit our Upgrade Info tool to find out how to login post-upgrade. Need help getting registered? Visit our uOnline upgrade page via our website and scroll down to the uOnline Guides section. Click on the ‘Get Started’ tab and select the ‘Logging In for the First Time’ How-to guide.
It is possible that you are already registered for access with that account number. Please try logging in using your existing credentials. If you are unable to access your accounts, please try the Forgot Username and/or Forgot Password links. Still not able to get log in? Please give us a call or stop by a branch and we’ll happily help you.
Currently, our app runs on the iOS, Windows Phone, and Android Platforms.
You may update your username and/or password by visiting the Security tab within the Settings widget. There, you’ll be able to update your username and/or password as well as manage multi-factor authentication options.
Absolutely! A new feature called Shared Access will allow you to share your account with others and gives you the control over permissions and accessibility. Go to the Settings Widget and click on the Shared Access to get started. The user you’re granting access to will receive an email from Unitus inviting them to complete the setup process. Additionally, they will need a confirmation code. You may find this in the Shared Access tab of your account.
Unitus Rewards are available for the primary cardholder. At this time, joint cardholders will not be able to view Unitus Rewards balances or redeem points in uOnline. This information can be retrieved by the primary cardholder. If you have more than one Platinum Rewards Visa card with Unitus, please create a separate set of credentials for the account within which that loan exists. You will be able to use these credentials to view Unitus Rewards balances and redeem points. We understand this is inconvenient and are working on finding a better solution for our impacted members.
Business and trust accounts will each use their own set of credentials. If you currently use online banking for your business or trust account, you may use your existing credentials to login to the upgraded uOnline.
If you haven’t registered for online banking yet, please register as a new user. For business accounts, please be sure to choose the ‘Register as a business’ option when prompted.
If you would prefer to use one set of credentials to view all your accounts (including business or trust accounts), have no fear. A new feature called Shared Access will allow you to link your accounts to one login. While logged into your personal account, visit the Settings widget and click on the Shared Access tab. Follow the steps to add access for your business and/or trust account. Next time you log in to your business and/or trust account, you’ll see all your accounts.
This typically means the information you have entered does not match our records. Please give us a call or stop by a branch convenient to you to review your information and make any necessary updates.
You may be using the login credentials associated with the primary person on your account. With our uOnline upgrade existing credentials are tied to the primary account holder’s tax identification number. If that is the case, you will need to register as a new user, using one of the accounts you are on to create your own unique set of credentials (username and password). To do this, click the ‘Not Registered Yet’ link from the online banking login page. Doing so will ensure you see all accounts tied to your tax identification number. Need help getting registered? Visit our uOnline upgrade page via our website and scroll down to the uOnline Guides section. Click on the ‘Get Started’ tab and select the ‘Logging In for the First Time’ How-to guide.
This is a change. Today, you are able to access your FICO Score for the past six months. With our upgraded platform, your score will be updated on the first of each month. If you’d like to find out your historical score, please give us a call. We can retrieve the information and are happy to share but unable to display in the upgraded platform. We appreciate your understanding.
Any account alerts established in uOnline prior to the upgrade will not remain in effect. Please take a few minutes to setup account notifications based on activity you want to monitor. You may create text, email, and/or push notifications for things such as debit card transactions, deposits, and more.
Please visit the Notifications tab within the Settings widget to create account alerts for a variety of different scenarios. Be sure to register your cell phone for text alerts by visiting the Contact tab in the Settings widget. Click on the pencil icon next to your mobile number and select ‘I Would Like To Receive SMS Text Messages To This Number’. You’ll need to verify your phone number with a quick one-time code. Follow the remaining prompts to register your cell phone number for text alerts.
If you are experiencing issues using Safari on you iOS (Apple) devices, it is likely due to a restriction on cookies from Safari. You will need to allow cookies in order to use this browser. You may do so by visiting Settings in your browser and ensure that ‘Prevent Cross-Site Tracking’ or ‘Block Cookies’ settings are disabled.
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